EXO Claims are delighted to be working with one of the UK’s most dynamic and forward-thinking household insurers. 

Due to expansion in their household division, our client is looking to hire an experienced Household Claims Handler, with a great career path available for the successful candidate. 

Salary: £25k to £35k (depending on experience) plus extensive benefits 

Job Summary 

You will oversee a portfolio of household claims and manage the claims process for household customers, from start to finish. 

Your responsibilities include: 

• Handling calls: Taking and making calls to customers about the status of their claim 
• Setting up claims: Capturing information from the customer and establishing the facts of the incident 
• Validating documents: Ensuring all relevant documents are returned at the end of the claim 
• Liaising with suppliers: Ensuring suppliers have all the information they need to handle the claim 
• Meeting quality targets: Ensuring the department's quality targets are met 
• Treating customers fairly: Ensuring customers are treated fairly and professionally 
• Protecting data: Safeguarding customer information and following the Data Protection Act 

Some skills that are useful for a household claims handler include: 

• Attention to detail
• Good listening skills
• Empathy
• Ability to think quickly and creatively
• Strong organizational skills
• Good communication skills
• Flexibility

Minimum experience: You will ideally have at least 2 years previous household claims experience.