EXO Claims are working with one of the UK’s largest motor insurers and, due to continued growth, they are looking to hire an experienced Motor Claims Team Leader. 

Salary: £30k to £40k (depending on experience) plus bonus and extensive benefits 

Duties

You will manage a team of motor claims handlers to ensure they provide excellent customer service and handle incidents professionally and quickly. 

You will be responsible for: 

• Supporting customers and brokers through the motor claims process
• Be able to understand and guide handlers in line with claims practices, procedures and philosophies.
• Measure direct reports performance against KPI’s and SLA’s.
• Identifying inefficiencies with processes and procedures and implement changes
• Manage, motivate, deliver, set & monitor objectives of direct reports within the Team
• Undertake regular performance reviews with team members
• Ensure compliance to company reserving and payment philosophy.
• Handle team technical referrals on a daily basis
• Engaging with customers, claims teams, and third parties
• Ensuring the team creates and maintains accurate claims management system records
• Reviewing files handled by the team
• Leading and managing the team of claims handlers
• Ensuring the team provides the highest standards of customer service

Some responsibilities of a Motor Claims Team Leader include:

• Demonstrating strong communication skills
• Having a well-developed sense of financial awareness
• Being able to see the bigger picture
• Working closely with peers and line managers

Experience required: You will need to have 3 years or more experience working in a similar role.

This really is a unique position where you can make the role your own and join an employer who will fully support your career development. Please apply ASAP.